SAP has unveiled a series of new human resources scenario-specific capabilities in SAP Jam Collaboration at this week’s SuccessConnect event in Las Vegas.
The new features will enable enhanced mentoring and coaching with the SAP SuccessFactors Succession and Development solution. Mentors and mentees will more easily share knowledge across various coaching programs, and they can create private mentoring groups.
Also introduced is self-service information for HR help desk, to assist in streamlining operations and reducing help desk resolution time, with an optional integration for the SAP SuccessFactors Employee Central solution. Visibility into the SAP Jam knowledge base from directly within the ‘Ask HR’ application, which allows employees to access the same information available to service desk agents.
“In today’s competitive business environment, human resources professionals need modern tools to streamline administrative and employee support processes so they can focus on developing and supporting talent,” said Daisy Hernandez, SAP global vice president, product management, enterprise collaboration.
“SAP is committed to blending online mentoring experiences with valuable real-life connections, helping to make important employee development programs like mentoring and coaching the best they can be.”