User experience management software provider and SAP partner Knoa Software has completed a landmark implementation to optimise employee interactions with applications deployed in SAP HANA Enterprise Cloud, SAP’s private managed cloud offering.
Knoa worked with North American regional agricultural cooperative GROWMARK to implement SAP User Experience Management (SAP UEM) by Knoa to increase user adoption and improve performance of its applications.
After using an in-house developed system for 25 years, GROWMARK began rolling out SAP software in 2015, running the SAP ERP and SAP Transportation Management applications and the SAP NetWeaver technology platform on SAP HANA Enterprise Cloud. The group began using SAP UEM in February 2017 to monitor user behaviour and system performance/processing times for applications running the cloud environment.
“This solution enables us to apply real analytics to any problems we encounter, rather than having to rely solely on feedback from our users,” said GROWMARK’s Steve Whaley, SAP Basis and senior database administrator for the company. “If an employee complains that the system is slow, we can now see the exact processes that are causing issues. SAP UEM will provide tremendous value as we continue to roll out new applications.”
GROWMARK plans to use SAP UEM for a variety of business and IT initiatives going forward, including segregation of duties management, user experience optimisation, user acceptance testing (UAT), hypercare, and superuser/business readiness leader support.
Brian Berns, CEO of Knoa Software, said the GROWMARK implementation was a groundbreaking project.
“Knoa delivers great value to organizations choosing to run their SAP solutions in SAP HANA Enterprise Cloud,” said David Osborne, Global Head of SAP HANA Enterprise Cloud, Strategic Customer Program Sales. “The UEM solution helps them gain visibility into user adoption and proficiency.”