Knoa to support SuccessFactors HCM Suite

SAP user experience management

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User experience management (UEM) software specialist Knoa Software is now supporting SAP SuccessFactors HCM Suite, with initial customer deployments demonstrating an increase in employee adoption and engagement with the SAP solutions.

According to Knoa, SAP User Experience Management (UEM) for SAP SuccessFactors solutions can help customers implement an effective change management strategy when migrating from an on-premise HCM solution, by enabling organisations to analyse application usage, process adoption and user engagement.

Brian Berns, CEO, Knoa Software, said the announcement reconfirms the company’s commitment to support all SAP enterprise solutions, with a strong focus on cloud-based solutions and those in the roadmap for SAP S/4HANA.

“The SAP UEM applications provides comprehensive user analytics for visibility into employee engagement with SAP SuccessFactors solutions, including key functions such as recruiting, onboarding, learning, performance and goal management, compensation, and succession and development,” said Karie Willyerd, head of global customer education and learning, SAP. “As with any other projects of this magnitude, data helps build confidence, and confidence builds adoption.”

By identifying adoption gaps in specific application modules, functionality amor processes following an implementation, customers can address these systematically, either through process redesign, user training or improved communication. The solution can also identify process efficiency gaps during SuccessFactors rollouts.

Delivery partners Brighouse and GP Strategies, which have been involved in the early implementations, said customers using SAP SuccessFactors have seen tangible benefits in the areas of change management, workforce training and business process optimisation, aided by a “single source of truth for measuring user experience and adoption”.

“Britehouse has obtained extensive value in the use of SAP UEM for the measurement of benefits derived during project implementation,” said Caren du Toit, Britehouse Consulting, a division of Dimension Data. “Furthermore, during the run phase, SAP UEM provides us with great insight into process adherence, the maturity of the users as well as their capacity. We believe that every customer will benefit from using SAP UEM.”

“Supporting complex product rollouts across diverse geographic locations, SAP UEM provides the intelligence required to promote successful user adoption and maximise the utilisation of HCM technology initiatives in global organisations,” said Paul Pearce, managing director, GP Strategies.

“SAP UEM should be considered in every organisational change management (OCM) and end-user adoption analysis project before a solution is deployed. This tool provides the intelligence required to promote and create the very best user experience possible while maximising end-user adoption and reducing the risk in deploying technology.”

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