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Gaps revealed in state of IT transformation report

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A study of customers in the thick of IT transformation initiatives are united in their ambitions for IT to be customer-focused and automated, according to new research by EMC Corporation and VMware.

The report, State of IT Transformation, found that regardless of geography or industry, most organisations wanted to improve their IT service strategy to run IT like a customer-focused business. Eighty per cent stated that they wanted to standardise services in a business-focused catalogue with a self-service portal, and to increase automation to improve IT service delivery.

The report also showed significant gaps between the ambitions of organisation and their status quo – while 90 per cent of organisations felt that having a documented IT transformation strategy and roadmap with executive and line of business support, 55 per cent had nothing documented.

While 77 per cent of participants wanted to provision infrastructure resources in less than a day, or dynamically as needed, over half reporting taking between one to four weeks to do so. Though 88 per cent of organisations said they want to get to a state where they use automation to track the resources each business unit is consuming, 70 per cent indicated they have gaps in their ability to track IT resource consumption across the business, and only 5 per cent said they are currently able to bill the business for services consumed at an advertised price.

This gap was also apparent in the application development space – more than 80 per cent of participants lacked a scalable, infrastructure-independent application framework. Sixty-eight per cent of organisations take 6-12 months or more to complete a new application development lifecycle, and most wished to reduce this cycle to a few weeks.

By industry, healthcare firms identified the most opportunities for improvements in their IT transformations. Healthcare participants scored themselves the lowest in more areas, while prioritising gaps in more areas than any over industry. Financial services participants, by contrast, scored above average in most areas of their IT transformation initiatives, with nearly 40 per cent reporting a fully supported, documented IT transformation strategy and roadmap.

“The State of IT Transformation report shows that organisations in a variety of global, vertical industries can benefit from the implementation of a robust IT service strategy, powered by software-defined technologies. Together, with EMC, our mutual customers can achieve IT transformation by easily extending their private cloud workloads to and from the public cloud, while managing, securing and connecting all of their applications across all clouds and all devices,” said Loretta Brown, vice president, federation, VMware.

The complete EMC-VMware State of IT Transformation analysis report is available at www.emc.com/microsites/it-transformation-analysis.htm
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