Field service management provider signs global deal with SAP


Jim McGonagle, ClickSoftware

ClickSoftware has signed a global reseller agreement with SAP, for the vendor to resell its Field Service Edge solution as the SAP Scheduling and Resource Management application by ClickSoftware.

For service-based businesses, optimisation of every aspect of service – including scheduling, routing and individual resource performance – can provide cost savings and increase customer satisfaction, through more accurate travel time predictions, tighter appointment windows and more jobs completed per day.

ClickSoftware’s solution enables real-time, automated and context-based recommendations for service planning, scheduling, execution and analysis.

“This agreement with SAP is about putting the customer’s customer first by optimizing every stage of service delivery,” said Jim McGonagle, vice president, alliances, ClickSoftware. “Now, customers using SAP software will be better able to rapidly deliver on the value of workforce optimization. With the power of cloud computing and automated decision making driven by artificial intelligence, companies can be prepared to elevate their customers’ experiences while driving revenue growth.”

Rudolph Cardenuto, president, global partner operations at SAP, said the vendor is pleased to offer the solution to help customers drive efficiency through workforce optimisation.

“SAP customers across the globe and across industries want to respond to the growing demand for better service experiences from their customers while containing the costs of service. This solution helps them rapidly simulate a variety of service optimisation strategies, gaining the ability to test the impact of various approaches and calibrate for continuous improvement.”

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