Businesses can keep in much closer contact with their employees while travelling for business with the launch of a new integrated traveller risk management solution by Concur, an SAP company.
As well as what SAP says the most comprehensive travel and expense data set in the industry, the solution also includes an option for 24/7 monitoring services to communicate with and assist employees, from pre-travel guidance to emergency safety information.
Concur Risk Messaging will capture traveller location data via Concur Travel & Expense, Concur Mobile, Concur TripLink, TripIt from Concur, and supplier e-receipts, which will provide travel managers with immediate visibility into employees that may be at risk. Concur Active Monitoring, powered by HX Global, will offer 24/7 monitoring, proactive communication capabilities, and assistance coordination.
Additional features include the ability to issue pre-travel advisories; two-way messaging via text, email, phone and Concur Mobile; traveller location mapping and reporting; incident analysis and reporting; and custom message and alert creation.
In 2016, Concur issues more than 10 million alerts notifying business travellers of potential risks in locations they were visiting. The number of Concur users who received alerts also increased by 770 per cent, from 151,000 users in January 2016 to 1.3 million users in December 2016.
“With global uncertainties and business travel on the rise, Concur has a strong sense of responsibility for our employees and customers around the world,” said Mike Eberhard, president of Concur.
“From civil unrest to natural disasters and terrorist attacks, businesses need to be sure they know where their employees are and direct them to safety as quickly as possible. Our data set extends beyond traditionally booked travel itineraries, maximising visibility and empowering businesses to take action in these situations. During recent global incidents, Concur was able to locate employees in affected areas within an hour.”