Christophe DuMonet explains why SAP customers should consider advanced order processing for greater competitive advantage.
How to remain competitive in the Australian high labour cost market and increasingly demanding customers: It’s one of the biggest challenges facing businesses in Australia today. Companies are constantly looking for ways to differentiate their products and offerings, reduce their cost and everyone claims to want to ‘exceed the expectations of the customers’.
But how? An increasing number of companies running SAP software systems has found a new way — order processing automation.
Manual order entry is a slow, labour-intensive process that often leads to poor data quality and increased errors. More so, time spent manually entering orders into SAP interferes with time that could be spent serving high-value customers.
Not only are your customers impacted by manual processing, so is your bottom line. The cost to manually process orders can range from $5 to as high as $50 per order — which cuts into margins — and the cost of processing returns and rush shipments due to order entry errors also increase costs. Some companies have calculated the cost of returns to be $200 per return – clearly reducing profit margins.
So why have these companies turned to order processing automation?
6 reasons SAP users love order processing automation
1. Reduced error rates
What’s the downstream supply chain impact of an order error? Can the items be returned? What are the costs associated with handling and managing returns? Because error rates are so low with automated order processing, businesses no longer have to worry about these extra costs.
2. Decrease cost per order
Keeping orders electronic saves money on printer, paper, toner, storage and archiving expenses. Decreased processing times reduces processing costs.
3. Increase customer satisfaction
Customer service representatives (CSRs) spending less time keying in orders means more of their attention can be focused on customers’ needs — improving customer service levels, and also making their own jobs more fulfilling and satisfactory.
4. Improve process visibility
At the CSR level, dashboards provide critical visibility into order queues, allowing rush orders to get the immediate attention they require. At the managerial level, dashboards provide valuable insight into who is doing what, at what pace, and with what percentage of accuracy.
5. Accelerate order processing
With order processing automation, numerous companies have significantly improved their order processing times. For example, one company was able to reduce the average amount of time to process an order from an 8 minutes down to 40 seconds.
6. Support growth without adding staff
Order processing automation is a great option for expanding companies since it allows them to process growing order volumes without adding existing headcount.
To learn more, take a minute to watch the video which explains how a SAP-integrated solution can help any business eliminate the manual pains of order processing: http://www.salesordersinthecloud.com.au/benefits.asp#
Christophe DuMonet is managing director, Esker ANZ.